| When | What you get | Why |
|---|---|---|
| Right after the tournament, in the hall | many answers, but short and polite | people are tired, in a hurry, the organiser is standing next to them |
| The same evening | average | emotions are still fresh, but the person is already on the way home |
| The next day | the best balance | the impression has formed and is still remembered |
| A week later | few answers | details are forgotten, the tournament no longer matters |
A ten-question survey collects answers from the most patient, not from everyone. A single "1 to 5" button gets one from almost everybody. The second question then depends on the rating:
| Who | What to ask | Why |
|---|---|---|
| Everyone | Rate the tournament from 1 to 5 | one button - almost everyone answers |
| Gave a 5 | What did you like most? Will you bring a friend next time? | these answers become text for announcements |
| Gave 4 or less | What went wrong? What should we do better? | this becomes the list of fixes for the next tournament |
| Newcomers | Was it clear what to do? Will you come again? | the most vulnerable group - worth asking separately |
An important detail is anonymity towards the organiser. If the organiser sees who gave a 3, the next 3 turns into a polite 5. It is better to show the rating without the name.
Complaints after tournaments repeat: noise, delays between rounds, unclear pairings, disputes about results. Almost every one has a simple fix - we collected them in why players stop coming back.
At Vibe Chess tournaments there is no need to collect feedback by hand - the app does it by itself:
Together with the organiser rules and the venue card, the rating helps bring in new people.
The next day: the impression has formed and is still fresh. Right after the tournament answers are short and polite, a week later there are hardly any.
Start with one rating from 1 to 5, and ask the second question depending on it: satisfied players - what they liked, unhappy ones - what went wrong.
Better not. When the rating is anonymous to the organiser, answers are more honest.
Say thank you, do not argue, say what will change - and do it by the next tournament.
The day after the tournament players are asked to rate the organiser from 1 to 5. For a 5 the app asks them to share impressions, for a lower rating it asks what went wrong. The organiser sees the rating without a name.
Pairings are computed by bbpPairings, an open-source engine implementing the Dutch system by FIDE rules: score groups, floats on an odd field, colour alternation. Free to use.
The bot is constantly improved based on real tournaments. If you need a feature that isn't there yet, message the developers right inside the bot with the /support command. Many features appeared exactly because organizers asked for them, and useful ideas get added quickly.
More about players: publishing tournament results, why players stop coming back, how to reduce no-shows and tournament announcement templates.
At the board since childhood: hazy about his rating, precise about every rook he has blundered. Counts an evening as a good one if the opponent stayed to talk afterwards instead of rushing off to check with an engine. Message →
